Customer Service & E-Commerce (m/f/d)

Location: Berlin /Home-Office
Employment: Full-time
Start date: Immediately

• Friendly and solution-oriented support for our customers by email, telephone, on Amazon, eBay and social media
• Processing of complaints, returns and orders (incoming payments, shipping status, cancellations)
• Maintaining and updating our product data in our store and on marketplaces
• Support in maintaining our online marketing channels (e.g. Instagram, newsletter)
• Participation in small projects, e.g. content creation, addressing target groups
• Support in the further development of our digital processes and marketplace strategy

What we offer you

• Sustainability at heart: With our tropical wood products, we actively contribute to the protection of the rainforest. Find out more on: [Link to environmental page]
• A motivated, collegial team with short lines of communication and plenty of creative freedom
• Flexible working models: Hybrid working (office & home office)
• Fair remuneration, 30 vacation days (with a 5-day week) and employee discounts
• Development opportunities in a growing company
• A meaningful activity where you contribute directly to environmental protection

Your profile

• Training in e-commerce, customer service or similar, ideally with experience in online retailing
• Confident handling of digital tools (e.g. Excel, store systems, marketplaces)
• Enthusiasm for sustainable products and the environment
• Friendly, structured and independent way of working
• Very good written and spoken German and English; other languages are an advantage
• Nice-to-have: Experience with Amazon Seller Central, eBay, Canva or SEO

Your motivation

If you live sustainability, enjoy working in a small team and want to make a big difference in an innovative company, we look forward to receiving your application!