Betterwood " Career » Customer care

Customer support (f/m/d)

We are pioneers in the online trade of tropical wood products from sustainable forestry, import directly without intermediaries and supply wholesalers and retailers as well as end customers.

We are a small team that works at eye level, with trust and mutual respect. As a future-oriented company, we offer our employees a safe and friendly working environment with a wide range of development opportunities, regulated working hours, flat hierarchies and an exciting and meaningful range of tasks. Working from the home office and remotely is partly possible.


  • After a successful induction phase, you will look after your customers and be responsible for the professional handling of customer concerns by telephone and e-mail.
  • You will impress with your expert advice and support customers with order processing.
  • Together with us you will develop sustainable and promising sales strategies.


  • You have already gained some experience in customer service.
  • You have excellent written and spoken German skills.
  • You have successfully completed commercial training.
  • You are a talented communicator, you enjoy telephone customer contact, you are conclusion-oriented and have negotiating skills.


  • Meaningful activity: We protect the rainforest by selling tropical wood products from sustainable forestry. You can find out how to do this on our website
  • Work-life balance: We have regulated working hours, do not expect you to work overtime, promote hybrid work, which means that you work both in the office and in the home office
  • Personal Development: Challenging and multi-faceted tasks from day one that unleash your potential and develop you personally
  • Feedback Culture: Regular feedback talks in which we not only give you feedback, but also ask for yours
  • A motivated, friendly team with a lot of heart and cohesion
  • employee discount
If you feel addressed, apply and become part of our team. We are looking forward to you!


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