Betterwood " Career » Customer Service and Sales Employee
Customer Service & Sales Employee (m/f/d)
Location: Drolshagen
Employment: Full Time
Start date: From now on
Betterwood is a pioneer in sustainable online trading of tropical timber. Our mission: to actively protect the rainforest through the sale of tropical timber products from sustainable forestry. We are looking for you to join our dedicated customer service team (full-time) at our Drolshagen location – if you embrace sustainability and want to make a difference in a family-run company, we look forward to receiving your application!
Your tasks:
- Personal support for our customers on site in Drolshagen.
- Answering customer inquiries about products, orders, delivery times and payment options via various channels (email, telephone, Amazon, eBay, social media).
- Processing of complaints and queries regarding returns.
- Support in planning terraces and other projects using our products.
- Smooth internal communication at the interface between logistics, sales and accounting.
Your profile
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Experience in e-commerce: Professional experience in customer service, ideally in the environment of Amazon, eBay or other online marketplaces.
- Technical understanding: Previous knowledge of WooCommerce is a plus, but not a must.
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Customer focus: You are communicative, friendly and service-oriented.
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Personal initiative: Structured and independent way of working.
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Linguistic proficiency: Very good written and spoken German and English skills, other languages are an advantage.
What we offer you:
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A meaningful activity: By selling tropical wood products from sustainable forestry, we protect the rainforest. Learn how on our website: www.betterwood.de/environment/
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A warm team: A motivated, family-like working environment with a lot of cohesion.
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Work-life balance: Regulated working hours without overtime.
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Attractive framework conditions: Fair compensation, employee discounts, 30 days vacation (with a 5-day week).
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Feedback culture: Regular discussions where not only you receive feedback, but we are also interested in your opinion.
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Development opportunities: Challenging, varied tasks that allow you to grow professionally and personally.
Become part of an innovative company that leads the German market in online trading for sustainable tropical wood products.
Apply now as a customer service representative at Betterwood!
Application to: Onno Berger, Sales Manager
berger@betterwood.de
We are looking forward to you!